Amanda Roehl | Chief Idea Generator, Owner, Pixels and Ink Studio LLC
Chandra Storrusten | Chief Value Creation Officer, Visible Value
It’s almost the second half of 2019. How is your firm doing on achieving its strategic goals for the year? For the next five years? With the myriad of initiatives A/E/C firms have for 2019 and beyond, how do you prioritize them? We all know that acquiring new clients costs 5X more than retaining a current client. Plus, firms that invest in their clients typically see an outstanding 140% return on investment. So why aren’t our strategic goals and initiatives more focused on improving client satisfaction and engagement? Proposals and day-to-day business development and marketing activities often take priority in our firms… when, in reality, our clients should. What’s the secret?
During this interactive workshop, we’ll show you to focus your efforts, energy, and resources on initiatives that greatly impact client satisfaction and engagement to ensure your firm achieves its goals in 2019 and beyond. Attendees should come prepared to share some of their goals, initiatives, and conflicting priorities to learn how to prioritize them into the six key areas that impact a firm’s ability to improve your clients’ satisfaction and engagement. Join us to learn how to achieve your 140% ROI and leave with an action plan you can implement immediately at your firm that will generate results before the end of 2019.
• Why investing in their clients to improve satisfaction and engagement is critical for short- and long-term success
• How six key areas impact a firm’s ability to improve your clients’ satisfaction and engagement
• How to prioritize goals and initiatives into these six key areas to focus efforts, energy, and resources
• How to ensure your firm achieves its strategic goals in 2019 and beyond